METHODOLOGY FOR MEASURING CUSTOMER SATISFACTION AND QUALITY EVALUATION OF PUBLIC TRANSPORT. Perner’s Contacts, [S. l.], v. 5, n. 3, p. 228–239, 2010. Disponível em: https://ojs-demo.upce.cz/index.php/perner/article/view/1014. Acesso em: 2 mar. 2026.