THE EVALUATION OF SERVICE QUALITY IN FORWARDING
Keywords:
Quality, Methods, Forwarding, Services, EvaluationAbstract
The article deals with problem of service quality in forwarding, quantification of the level of quality and evaluation of service quality. For the quality evaluation it is necessary to apply an appropriate method. The article includes also practical application of multi-criteria evaluation of quality.
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Published
2013-12-20
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Section
Articles
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Copyright (c) 2020 Ivana Šimková##common.commaListSeparator##Vladimír Konečný
This work is licensed under a Creative Commons Attribution 4.0 International License.
How to Cite
THE EVALUATION OF SERVICE QUALITY IN FORWARDING. (2013). Perner’s Contacts, 8(4), 76-84. https://ojs-demo.upce.cz/index.php/perner/article/view/771
